Shipping policy

1. Overview

Our goal is to provide fast, reliable, and transparent shipping for every order. This Shipping Policy outlines how we process, ship, and deliver products purchased from our store.

2. Order Processing

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email once your purchase is completed.

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
International Shipping: 7–14 business days

Delivery times may vary due to carrier delays, customs processing, or high‑volume periods.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can monitor your shipment through the carrier’s website.

5. Shipping Locations

We currently ship to:

All states and territories within Australia
Selected international destinations

If your location is not available at checkout, please contact our support team.

6. Lost, Damaged, or Delayed Packages

If your order arrives damaged, is significantly delayed, or appears lost:

Contact us within 7 days of delivery or expected delivery date.
We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the situation.